Where we are shipping?
We are presently shipping orders in Delhi/NCR.

Do we offer free shipping?
Yes. We offer free shipping on orders of Rs.1000/- & above.  For orders under Rs.1000/- a flat shipping fee of Rs. 100/- is applicable.

How long will it take my order to arrive?
We have designed our website in a way that you can select your preferred date of delivery & time slots.  Therefore, we will deliver your order on your preferred date & time.  However, if incase we fail to deliver, we will give your product for FREE.  

My product was damaged in transit. What should I do?
Our packaging has been tested for extreme durability and we take every necessary precaution to make sure your order reaches you undamaged. However, in the unfortunate case that it does not, please raise a case with us at contact@granobasket.com within 7 days of receiving the order with a couple of pictures.  We will analyze it and provide you the best possible help.  You can either opt for a replacement or for refund in the form of Vouchers, for the same. 

Can I return my products, if I no longer need them?
Yes, you can return the sealed products within 7 days of receiving the order.

There was a problem with the flour I received. What should I do?
We are sorry for the inconvenience. Please reach out to us at contact@granobasket.com.   Our team will get in touch with you to offer guidance and support in resolving your issue. You can also take guidance from our community HOMEMAKERS TIPS & TRICKS where homemakers are sharing their valuable suggestions, tips & tricks to make cooking easy for others.  If still you don't feel satisfied, then you always have these two best options either opt for replacement or refund.